Patient Access & Registration Specialist

Community Health Network; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Community Health Network in Indianapolis seeks an Associate Patient Access Representative to be the first point of contact for visitors, handling patient registration and financial clearance. You will manage check-ins, scheduling, payment collection, and insurance verification while ensuring compliance and accurate data entry.

This role supports smooth patient flow and accurate billing, backed by supportive training and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in healthcare office setting and/or strong customer service background preferred.
• Registration/Admissions: Proficient in all types of registrations (inpatient, outpatient, emergency admits).
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
• Ability to monitor and perform all patient hospital and/or ambulatory movement.
• Utilizes EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient.
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits.
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services.
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes.

Responsibilities

• First contact for visitors, handling customer service, patient registration, and financial clearance.
• Includes check-ins, scheduling, payment collection, insurance verification, and compliance management; prepares patients administratively and financially for their visits.

Skills

Customer service

Registration

EPIC

CMS standards

Insurance verification

Demographics data entry

EHR management

Admissions/Discharges/Transfers

Financial clearance

Education

High School Diploma or GED

Job description

Community Health Network in Indianapolis seeks an Associate Patient Access Representative to be the first point of contact for visitors, handling patient registration and financial clearance. You will manage check-ins, scheduling, payment collection, and insurance verification while ensuring compliance and accurate data entry.

This role supports smooth patient flow and accurate billing, backed by supportive training and growth opportunities.