Patient Access Center Lead & Coach

Memorial Healthcare; United States; Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Memorial Healthcare System seeks a Patient Access Center Supervisor to lead day-to-day operations of the Patient Access Center, acting as SME and coach for the team. Responsibilities include appointment scheduling, pre-registration, financial services, patient inquiries, and improving patient flow.

The role entails auditing calls, coaching staff, and ensuring HIPAA compliance while maintaining high quality service.

Qualifikationen

• Associates degree required.
• Three years' customer service experience required.
• Three years' leadership/supervisory experience required.
• Healthcare experience preferred.

Aufgaben

• Conducts audits and call monitoring to ensure quality and accuracy.
• Ensures HIPAA compliance and protects patient information at all times.
• Provides leadership, coaching and performance feedback to the team to improve engagement.
• Collaborates with leadership to coordinate coverage and manage resources across divisions.
• Oversees training, including on-site and remote sessions, and participates in interviews.
• Monitors performance metrics and drives achievement of goals for the Patient Access Center.
• Oversees EPIC work queues and provides SME guidance to staff.

Kenntnisse

Customer service

Effective communication

Leading by coaching

Managing people

Patient and family centered care

Productive meetings

Responding to change

Standards of behavior

Ausbildung

Associates degree

Tools

EPIC

Jobbeschreibung

Memorial Healthcare System seeks a Patient Access Center Supervisor to lead day-to-day operations of the Patient Access Center, acting as SME and coach for the team. Responsibilities include appointment scheduling, pre-registration, financial services, patient inquiries, and improving patient flow.

The role entails auditing calls, coaching staff, and ensuring HIPAA compliance while maintaining high quality service.