Patient Access & Appointment Coordinator

HEALTHNET INC; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision Plan

Short-Term & Long-Term Disability

Health Savings Account & Difference/ F

Flexible Spending Account

Life Insurance, AD&D

401k Match

Paid Time Off

Tuition Reimbursement

Employee Referral program

Job summary

HealthNet is seeking a Patient Access Specialist in Indianapolis to serve as the first contact for patients and referrals, ensuring courteous, accurate registrations and scheduling. You’ll triage needs, guide patients to appointments, and support transportation arrangements through insurance providers as needed.

The role requires strong interpersonal skills, bilingual Spanish, and the ability to manage high call volumes. A high school diploma is required, and robust customer service is essential.

Qualifications

• High school diploma or equivalent required.
• Bilingual in Spanish.
• Currently not sponsoring work visa.
• Ability to handle high call volumes (80+ calls per day).
• Strong interpersonal and communication skills.
• Reliable transportation and ability to travel if needed.

Responsibilities

• Be the first point of contact for patients and referrals by phone.
• Assess patient needs to determine triage and schedule appointments.
• Accurately complete registrations and pre-registrations.
• Schedule patient appointments and provide directions to centers.
• Assist with transportation scheduling through insurance provider if needed.
• Provide patients with educational materials.
• Enter time audits for visits and no-shows.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Call handling

Independent work

Problem solving

Insurance interpretation

Transportation

Education

High School Diploma or equivalent

Job description

HealthNet is seeking a Patient Access Specialist in Indianapolis to serve as the first contact for patients and referrals, ensuring courteous, accurate registrations and scheduling. You’ll triage needs, guide patients to appointments, and support transportation arrangements through insurance providers as needed.

The role requires strong interpersonal skills, bilingual Spanish, and the ability to manage high call volumes. A high school diploma is required, and robust customer service is essential.