Supervisor- Patient Access Services-Mount Sinai Brooklyn- Part-Time -Weekend-Days

Mount Sinai Health System; New York (NY); On-site; USD 39,000 - 55,000; Part time

Job summary

Mount Sinai Brooklyn is seeking a part-time Supervisor, Patient Access Services to oversee frontline Patient Access staff across service areas, ensuring accurate patient registration, insurance verification, and financial clearance. The role provides coaching, ensures HIPAA compliance, and maintains service standards.

Responsibilities include staffing coordination, onboarding, and guiding staff to deliver a positive patient experience within a unionized hospital setting.

Qualifications

• Experience in Patient Access or front‑end revenue cycle operations.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast‑paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and provide real‑time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.

Skills

Patient Access

Staff supervision

Customer service

Leadership

Education

High School Diploma

Associates or Bachelor's Degree preferred

Tools

EPIC

Job description

Supervisor, Patient Access Services-Mount Sinai Brooklyn- Part-Time -Weekend-Days

The RCM – Supervisor Patient Access Services is responsible for the day‑to‑day oversight of frontline Patient Access staff within assigned hospital service areas (e.g., Emergency Department, Admitting, Same Day Surgery, Labor & Delivery). As needed, this role will also provide oversight to other patient access areas across one or more hospital locations. This role supports accurate patient registration, insurance verification, financial clearance, and delivery of positive patient experience.

The Supervisor works under the direction of the Manager of Patient Access Services and assists in maintaining operational efficiency, regulatory compliance, and staff performance standards. The Supervisor provides direct oversight of frontline staff and serves as a resource for registration workflow, system questions, and customer service concerns.

Responsibilities

Operational Oversight

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real‑time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Staff Supervision & Development

• Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
• Support onboarding and training of new staff in collaboration with department leadership.
• Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
• Address routine employee concerns and address complex matters to the Manager and/or Human Resources.
• Support management of staff performance in accordance with 1199 collective bargaining agreements.
• Participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources.
• Maintain effective working relationships with Human Resources and Labor Relations.

Collaboration & Communication

• Serve as the first point of contact for staff regarding workflow questions and operational issues.
• Communicate departmental updates and expectations from leadership to frontline staff.
• Partner with clinical units and internal departments to resolve patient access‑related issues in real time.

Minimum Knowledge, Skills, And Abilities Required

• Experience in Patient Access, registration, or front‑end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast‑paced healthcare environment.
• Basic leadership or team lead experience preferred.

Qualifications

Education Requirements

• High School Diploma or GED required.
• Associates or Bachelors Degree preferred.

Experience Requirements

• Minimum 1–2 years of experience in Patient Access or hospital registration required.
• Prior supervisory or lead experience preferred.
• Experience in a unionized healthcare environment preferred.
• Experience with EPIC preferred.

Working Conditions

• Hospital or ambulatory environment.

Employer Description

Strength through Unity and Inclusion

Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace