ED Patient Access Supervisor - Frontline Ops Leader

Mount Sinai Medical Center; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System in New York, NY is seeking a Supervisor for Patient Access Services in the Emergency Department at Mount Sinai Morningside. You will oversee frontline registration, insurance verification, and financial clearance to ensure accurate patient intake and a positive patient experience.

The ideal candidate has 1–2 years in Patient Access or hospital registration, some supervisory experience, and EPIC familiarity.

Qualifications

• Experience in Patient Access or hospital registration.
• Knowledge of insurance verification and financial clearance.
• Supervisory or lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities for timely registration and insurance capture.
• Monitor staff productivity and provide real-time feedback.
• Escalate issues to Manager and assist with staffing coverage.
• Ensure HIPAA compliance and adherence to policies.
• Coach and develop frontline representatives and support onboarding.

Skills

Patient Access experience

Frontline supervision

Customer service

Education

High School Diploma or GED

Associates or Bachelors preferred

Tools

EPIC

Job description

Mount Sinai Health System in New York, NY is seeking a Supervisor for Patient Access Services in the Emergency Department at Mount Sinai Morningside. You will oversee frontline registration, insurance verification, and financial clearance to ensure accurate patient intake and a positive patient experience.

The ideal candidate has 1–2 years in Patient Access or hospital registration, some supervisory experience, and EPIC familiarity.