ED Patient Access Supervisor

Mount Sinai Morningside; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Morningside Hospital is seeking a Supervisor for Patient Access Services in the Emergency Department to oversee frontline staff and streamline registration, insurance verification, and financial clearance processes.

The role requires prior Patient Access or hospital registration experience, basic leadership skills, and familiarity with EPIC. This full-time, days-shift position emphasizes coaching, compliance, and delivering a positive patient experience in a busy urban hospital.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations.
• Working knowledge of insurance verification and financial clearance.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare setting.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.

Skills

Patient Access expertise

Front-end revenue cycle

Customer service

Leadership basics

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Morningside Hospital is seeking a Supervisor for Patient Access Services in the Emergency Department to oversee frontline staff and streamline registration, insurance verification, and financial clearance processes.

The role requires prior Patient Access or hospital registration experience, basic leadership skills, and familiarity with EPIC. This full-time, days-shift position emphasizes coaching, compliance, and delivering a positive patient experience in a busy urban hospital.