Patient Access Supervisor - ED Operations Lead

Mount Sinai; United States; On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai West in New York seeks a Supervisor of Patient Access Services for the Emergency Department, evenings, to oversee frontline registration, insurance verification, and financial clearance. You will supervise staff, monitor performance, and ensure accurate workflows in a fast-paced hospital setting.

The role requires strong customer service, HIPAA compliance, and collaboration with clinical units. EPIC experience and prior supervisory work in a unionized healthcare environment are

Qualifications

• Experience in Patient Access or hospital registration.
• Knowledge of insurance verification and financial clearance.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.
• Leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.

Skills

Patient Access

Insurance verification

Customer service

Team leadership

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai West in New York seeks a Supervisor of Patient Access Services for the Emergency Department, evenings, to oversee frontline registration, insurance verification, and financial clearance. You will supervise staff, monitor performance, and ensure accurate workflows in a fast-paced hospital setting.

The role requires strong customer service, HIPAA compliance, and collaboration with clinical units. EPIC experience and prior supervisory work in a unionized healthcare environment are