Lead ER Patient Access Supervisor

Mount Sinai Medical Center; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai West in New York, NY seeks a Supervisor, Patient Access Services for the Emergency Department. This role oversees frontline registration, insurance verification, and financial clearance, ensuring accurate data capture and a positive patient experience.

You will coach staff, monitor performance, and collaborate with clinical units to resolve access issues in real time. Requires 1–2 years in Patient Access or hospital registration, knowledge of EPIC preferred, and strong leadership and

Qualifications

• Experience in Patient Access or hospital registration.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Leadership or supervisory experience preferred.

Responsibilities

• Oversee daily Patient Access activities for accurate registration and documentation.
• Monitor staff productivity and provide real-time feedback.
• Escalate issues to Manager and coordinate staffing as needed.
• Ensure HIPAA compliance and adherence to policies.
• Mentor staff and support onboarding and training.

Skills

Patient Access

Registration

Insurance verification

Financial clearance

Interpersonal skills

Customer service

Prioritization

Leadership

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai West in New York, NY seeks a Supervisor, Patient Access Services for the Emergency Department. This role oversees frontline registration, insurance verification, and financial clearance, ensuring accurate data capture and a positive patient experience.

You will coach staff, monitor performance, and collaborate with clinical units to resolve access issues in real time. Requires 1–2 years in Patient Access or hospital registration, knowledge of EPIC preferred, and strong leadership and