Emergency Department Patient Access Supervisor

Mount Sinai Medical Center; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System in New York seeks a Supervisor for Patient Access Services in the Emergency Department. This full-time role oversees frontline staff, ensures accurate patient registration, insurance verification, and financial clearance, and supports positive patient experiences.

Reporting to the Manager of Patient Access Services, you will coach staff, monitor performance, and ensure compliance with HIPAA, payer requirements, and organizational policies across assigned locations.

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access

Insurance verification

Customer service

Leadership

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Health System in New York seeks a Supervisor for Patient Access Services in the Emergency Department. This full-time role oversees frontline staff, ensures accurate patient registration, insurance verification, and financial clearance, and supports positive patient experiences.

Reporting to the Manager of Patient Access Services, you will coach staff, monitor performance, and ensure compliance with HIPAA, payer requirements, and organizational policies across assigned locations.