Emergency Department Patient Access Supervisor

Mount Sinai; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Mount Sinai West is seeking a Supervisor, Patient Access Services for the Emergency Department to lead frontline staff and ensure accurate patient registration, insurance verification, and financial clearance. This role reports to the Manager of Patient Access Services and focuses on operational efficiency and service quality.

Responsibilities include staffing, coaching, HIPAA compliance, and collaboration with clinical units to resolve issues in real time.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.
• High School Diploma or GED required.
• Associates or Bachelors Degree preferred.
• Minimum 1-2 years of experience in Patient Access or hospital registration required.
• Prior supervisory or lead experience preferred.
• Experience in a unionized healthcare environment preferred.
• Experience with EPIC preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.
• Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
• Support onboarding and training of new staff in collaboration with department leadership.
• Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
• Address routine employee concerns and elevate complex matters to the Manager and/or Human Resources.
• Support management of staff performance in accordance with 1199 collective bargaining agreements.
• Participate in counseling sessions and corrective action processes under the guidance of the Manager and Human Resources.
• Maintain effective working relationships with Human Resources and Labor Relations.
• Serve as the first point of contact for staff regarding workflow questions and operational issues.
• Communicate departmental updates and expectations from leadership to frontline staff.
• Partner with clinical units and internal departments to resolve patient access-related issues in real time.

Skills

Patient Access experience

Insurance verification

Customer service

Task prioritization

Leadership

Education

High School Diploma or GED

Associates or Bachelors preferred

Tools

EPIC

Job description

Mount Sinai West is seeking a Supervisor, Patient Access Services for the Emergency Department to lead frontline staff and ensure accurate patient registration, insurance verification, and financial clearance. This role reports to the Manager of Patient Access Services and focuses on operational efficiency and service quality.

Responsibilities include staffing, coaching, HIPAA compliance, and collaboration with clinical units to resolve issues in real time.