Emergency Department Patient Access Supervisor

Mount Sinai; United States; On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Hospital in New York is seeking a Supervisor, Patient Access Services for the Emergency Department. This full-time days role oversees daily patient registration, insurance verification, and financial clearance, ensuring accuracy and a positive patient experience across service areas.

The supervisor leads frontline staff, provides coaching, coordinates with clinical units, enforces HIPAA compliance, and partners with HR on onboarding.

Qualifications

• Experience in Patient Access or front-end revenue cycle in hospital setting.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access

Registration

Insurance verification

Financial clearance

Customer service

Leadership

HIPAA compliance

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Hospital in New York is seeking a Supervisor, Patient Access Services for the Emergency Department. This full-time days role oversees daily patient registration, insurance verification, and financial clearance, ensuring accuracy and a positive patient experience across service areas.

The supervisor leads frontline staff, provides coaching, coordinates with clinical units, enforces HIPAA compliance, and partners with HR on onboarding.