Patient Access Supervisor - Authorizations

Oklahoma State University Medical Center; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

Oklahoma State University Medical Center in Tulsa is seeking a Supervisor, Patient Access to oversee registration, admissions, patient estimates, and authorization processes.

You will train staff, conduct performance appraisals, and monitor denials and front-end revenue cycle metrics. The role also provides on-call support for ER registration and inpatient admissions as needed.

Join a team focused on quality, service standards, and continuous process improvement.

Responsibilities

• Oversee accuracy and performance of registration, admissions, patient estimates, and authorizations.
• Monitor denial trends and perform daily audits to improve front-end revenue cycle outcomes.
• Train employees, conduct retraining sessions, and review staff competencies.
• Ensure quality and service standards through performance appraisals and staff meetings.
• Implement policy changes and performance improvement initiatives.
• Provide on-call/back-up support for other Patient Access functions, including ER registration and inpatient admissions.
• Cover scheduling, admissions, and ER registration based on operational needs.

Job description

The Supervisor, Patient Access oversees the accuracy and performance of registration, admissions, patient estimates, and authorization processes. This role monitors registration-related errors, denial trends, and performs daily audits to identify issues, support staff accountability, and improve front-end revenue cycle outcomes. The role supports daily operations of Patient Access functions, including workforce and work queue management. Duties include, but are not limited to, training employees, conducting re-training sessions, reviewing competencies with staff, implementing policy and procedure changes, monitoring work to ensure quality and service standards are met, completing performance appraisals, conducting staff meetings, implementing performance improvement initiatives, and other duties as assigned.

The supervisor also serves as on-call/ back-up support for other Patient Access functions as needed (including alternating weekends for ER Registration/Inpatient Admissions) and may fulfill or back up other Patient Access functions, including scheduling, admissions, and ER registration, based on operational need.