Supervisor Patient Access

Cone Health; Greensboro (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Cone Health is seeking a Supervisor Patient Access to ensure an efficient registration process, gather demographics and insurance information, and support staff to comply with policies. The supervisor will monitor KPIs, oversee daily operations, and guide staff development.

Responsibilities include scheduling optimization, handling registration issues, and maintaining documentation and cash controls. This role requires leadership, attention to process, and commitment to departmental standards in

Qualifications

• 5 years of experience in patient access/registration.
• Associate degree required (certification accepted in lieu of degree).
• CHAA or CHAM preferred.

Responsibilities

• Direct daily patient access operations to meet standards and KPIs.
• Set goals and monitor progress monthly and quarterly.
• Manage scheduling priorities to support patient flow.
• Address registration problems and implement corrective actions.
• Train and develop patient registration staff with documentation systems.
• Oversee cash handling and deposits with audits.
• Perform other duties as assigned.

Skills

Supervisory experience

Registration processes

Quality metrics

Education

Associates Degree

CHAA Certification

CHAM Certification

Job description

The Supervisor Patient Access is responsible for an efficient and optimal registration process for Patient Access by ensuring adherence to correct procedures and policies and the proper gathering of demographic, employment, insurance information and chief medical complaint for the patient. This role provides assistance to staff level employees as necessary to ensure compliance and departmental policies and procedures.

Essential Job Function

• Recommends measurable goals and objectives for registration functions monthly, documenting progress of those adopted at least quarterly and showing definitive progress at year's end.
• Oversees the daily activities of the patient access area to ensure departmental standards are met and maintained, QA statistics, Collection Reports, and all key performance indicators.
• Evaluates priorities & adjusts schedules or assignments accordingly so required activities are completed maintaining effectiveness of patient flow, appropriate staffing standards/levels in scheduling.
• Reviews, investigates, initiates and follows through with corrective action on patient registration problems, errors or complaints.
• Provides for the orientation, training and on-going development of patient registration staff, ensuring that comprehensive documentation systems are established and maintained, so that status, progress and participation can be easily monitored.
• Establishes and enforces adequate procedures for the control, documentation, verification and processing of secured deposits and other cash receipts, (as evidenced by satisfactory audits).
• Performs other duties as assigned.

Education

• Required: Associates Degree (will accept certification in lieu of degree) Cert Required in lieu of degree: Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM).

Experience

• Required: 5 years

Licensure/Certification/Listing

• Preferred: CHAA through NAHAM