Supervisor Patient Access

McLaren Health Care; Southfield (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Supervisor to oversee the registration, admission, transfer, and discharge processes. You will supervise daily duties, ensure customer satisfaction, and monitor third-party billing accuracy.

You will train new staff, provide ongoing training for admitting/registration, and manage copay collection at patient access. The role includes scheduling, payroll data entry, and aligning activities with management objectives.

Qualifications

• Associates Degree in business management, accounting or related field.
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
• High School diploma; Five years in Patient Access or related department; One-year leadership experience in supervision.

Responsibilities

• Supervise daily duties of employees in registration, admission, transfer, and discharge of patients.
• Review department work for customer satisfaction and billing accuracy; track productivity and quality; take corrective action as needed.
• Train new staff and provide ongoing training as it relates to admitting or registration processes.
• Train and collect copays and deductibles at patient access.
• Understand and implement management objectives; design and monitor policies for admitting/registration functions.
• Create and monitor staff schedules and payroll timesheets.

Skills

Leadership

Staff training

Supervision

Payroll processing

Education

Associates Degree in business management, accounting or related field

High School diploma

Job description

Position Summary: Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities

• Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
• Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy. Documents performance measures for productivity and quality and provides feedback and corrective action as needed. Terminates employees as appropriate.
• Accountable for the training of new staff and evaluating existing staff’s need for additional training. If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
• Directly responsible for the training and collection of copays and deductibles at the point of patient access.
• Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department. Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
• Creates and monitors employee schedule and timesheets and enters information for payroll.

Qualifications

Required:

• Associates Degree in business management, accounting or related field
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School diploma
• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

Additional Information

• Schedule: Full-time
• Requisition ID: 26010298
• Daily Work Times: 8:00am-4:30pm
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: No