Supervisor Patient Access

McLaren Health Care; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

McLaren Health Care in Detroit is seeking a Patient Access Supervisor to lead the daily operations of the Patient Access Department under the direction of the Manager/Director.

You will supervise registration, admission, transfer, and discharge activities; train staff; monitor performance; ensure accurate copay collection; and uphold policies aligned with management objectives while maintaining schedules and payroll data.

Qualifications

• Associates Degree in business management, accounting or related field.
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training).
• High School diploma.
• Five years in Patient Access or related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training).

Responsibilities

• Supervise daily duties of staff handling patient registration, admission, transfer, and discharge.
• Review department work for accuracy and customer satisfaction; document productivity/quality metrics.
• Coordinate staff training and onboarding; provide ongoing training as needed.
• Oversee collection of copays and deductibles at point of patient access.
• Develop and monitor policies for admitting/registration aligned with management objectives.
• Create staff schedules and process timesheets for payroll.

Skills

Leadership

Staff supervision

Education

Associates Degree in business management, accounting or related field

High School diploma

Job description

Position Summary

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities

• Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
• Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy.Documents performance measures for productivity and quality and provides feedback and corrective action as needed.Terminates employees as appropriate.
• Accountable for the training of new staff and evaluating existing staff’s need for additional training.If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
• Directly responsible for the training and collection of copays and deductibles at the point of patient access.
• Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department.Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
• Creates and monitors employee schedule and timesheets and enters information for payroll.

Qualifications

Required:

• Associates Degree in business management, accounting or related field
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School diploma
• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

Additional Information

• Schedule: Full-time
• Requisition ID: 26010299
• Daily Work Times: 8am-4:30pm
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: No