Supervisor Patient Access

McLaren; Southfield (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

McLaren in Southfield, MI is seeking a Patient Access Supervisor to plan, direct, and evaluate the staff and functions of the Patient Access Department. You will oversee registration, admission, transfer, and discharge activities and ensure accuracy in third-party billing.

You will train new staff, monitor performance, and implement management objectives across admitting and registration processes while coordinating schedules and payroll data for the department.

Qualifications

• Requires an associate degree or higher in a related field.
• Experience in Patient Access or related department is expected.
• Leadership experience in supervision and training is preferred.

Responsibilities

• Supervise daily duties of registration, admission, transfer and discharge staff.
• Review department work for customer satisfaction and billing accuracy; monitor productivity and quality with feedback and actions.
• Provide training to new staff and ongoing development for existing staff.
• Direct collection of copays and deductibles at patient access points.
• Understand and align with management objectives; design and monitor admitting/registration policies.
• Maintain staff schedules and timesheets; enter payroll data.

Skills

Staff supervision

Training & development

Customer service

Education

Associate degree in business management, accounting or related field

High school diploma

Job description

Position Summary

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities

1. Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
2. Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy. Documents performance measures for productivity and quality and provides feedback and corrective action as needed. Terminates employees as appropriate.
3. Accountable for the training of new staff and evaluating existing staff’s need for additional training. If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
4. Directly responsible for the training and collection of copays and deductibles at the point of patient access.
5. Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department. Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
6. Creates and monitors employee schedule and timesheets and enters information for payroll.

Qualifications

Required

• Associates Degree in business management, accounting or related field

• Two years’ experience in Patient Access or a related department.

• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School diploma

• Five years in Patient Access or related department

• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
  Additional Information

• Schedule: Full-time

• Requisition ID: 26010298

• Daily Work Times: 8:00am-4:30pm

• Hours Per Pay Period: 80

• On Call: Yes

• Weekends: No