Supervisor Patient Access

McLaren; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

McLaren in Detroit seeks an experienced Patient Access Supervisor to oversee the daily operations of the patient access department, including registration, admission, transfer, and discharge activities. You will supervise staff, ensure accuracy in billing and copays, and drive adherence to policies and quality metrics.

The role requires leadership experience in a patient access or related setting, with strong training skills and a focus on customer satisfaction.

Qualifications

• Associates degree or higher in business management, accounting, or related field.
• Two years’ experience in Patient Access or related department; one-year leadership experience in supervision.

Responsibilities

• Supervise daily duties of staff in registration, admission, transfer, and discharge of patients.
• Review department performance for customer satisfaction and third-party billing accuracy; document productivity and quality metrics.
• Train new staff and provide ongoing training for existing staff in admitting or registration processes.
• Directly responsible for training and collecting copays and deductibles at patient access.
• Design, implement and monitor policies and procedures for admitting/registration aligned to management objectives.
• Create and monitor staff schedules and payroll timesheets.

Skills

Leadership

Training

Supervision

Payroll

Customer service

Education

Associates Degree in business management, accounting or related field

High School diploma

Job description

Position Summary

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities

1. Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
2. Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy. Documents performance measures for productivity and quality and provides feedback and corrective action as needed. Terminates employees as appropriate.
3. Accountable for the training of new staff and evaluating existing staff’s need for additional training. If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
4. Directly responsible for the training and collection of copays and deductibles at the point of patient access.
5. Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department. Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
6. Creates and monitors employee schedule and timesheets and enters information for payroll.

Qualifications

Required:

• Associates Degree in business management, accounting or related field
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School diploma
• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
  Additional Information
• Schedule: Full-time
• Requisition ID: 26010299
• Daily Work Times: 8am-4:30pm
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: No