Patient Access Specialist — Welcoming Frontline Advocate

Legacy Health; Vancouver (WA); On-site; USD 32,000 - 44,000; Full time

Job summary

Legacy Health seeks a Patient Access Representative to greet and register patients, verify insurance, collect co-pays, and guide families through financial responsibilities. You will ensure accurate medical and financial records across care teams, supporting EMTALA compliance and state regulations.

The role requires strong communication, customer service, and multitasking abilities in a busy hospital setting, with attention to detail and teamwork to improve patient experience.

Qualifications

• High School diploma or equivalent required.
• Two years college education including satisfactory completion of college level Health Records coursework preferred.
• A minimum of one year of healthcare experience or equivalent in Patient Access, Medical Records/Health Information or applicable clerical support experience.
• Six months customer service experience required.
• Understanding of health plan and benefit structures preferred.
• Previous registrar and third-party payor experience preferred.
• Knowledge of EMTALA guidelines preferred.

Responsibilities

• Greeting, registering, checking in, and admitting patients according to scope and service line.
• Collecting patient demographics, identifying medical providers involved in care, and documenting medical decision-makers.
• Verifying insurance coverage and benefits, and determining patient financial responsibilities.
• Assisting patients and families in understanding active insurance coverage and providing guidance on accessing financial and insurance resources.
• Collecting copayments, coinsurances, deposits, and payments as appropriate.
• Collaborating with Revenue Cycle departments and hospital units to ensure accurate medical and financial records.
• Collecting and submitting required legal documentation to meet State and Federal compliance regulations.

Skills

Communication skills

Customer service

Interpersonal skills

Problem solving

Multitasking

EMTALA knowledge

Health terminology

Keyboard & MS Office

Education

High School diploma or equivalent

Health Records coursework (college level)

Tools

Electronic medical records

Microsoft Office

Job description

Legacy Health seeks a Patient Access Representative to greet and register patients, verify insurance, collect co-pays, and guide families through financial responsibilities. You will ensure accurate medical and financial records across care teams, supporting EMTALA compliance and state regulations.

The role requires strong communication, customer service, and multitasking abilities in a busy hospital setting, with attention to detail and teamwork to improve patient experience.