Patient Access Specialist (Front Desk)

Intuitive Health; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Intuitive Health is seeking a Patient Access / Front Office Associate to greet patients, register new arrivals, verify insurance, collect payments, and keep the front desk organized. This role supports clinical staff and ensures a smooth patient flow.

You will answer phones, maintain accurate records, and uphold patient confidentiality in a HIPAA-compliant environment. Some evenings and weekends may be required.

Qualifications

• Demonstrated customer service, communication, and interpersonal skills.
• Ability to register patients and update demographics, insurance, and billing information.
• Proficiency with basic computer systems and learning new software quickly.
• Ability to multitask and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

Skills

Customer service

Communication skills

Professionalism

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

EMR/EHR

Patient management systems

Microsoft Office

Job description

Intuitive Health is seeking a Patient Access / Front Office Associate to greet patients, register new arrivals, verify insurance, collect payments, and keep the front desk organized. This role supports clinical staff and ensures a smooth patient flow.

You will answer phones, maintain accurate records, and uphold patient confidentiality in a HIPAA-compliant environment. Some evenings and weekends may be required.