Patient Access Specialist - Welcoming Front Desk & Phone

Froedtert ThedaCare; Milwaukee (WI); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Career tuition assistance

Academic partnership with MCW

Referral bonuses

403b retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee assistance programs

Gym membership discounts

Job summary

Froedtert Health in Milwaukee is seeking a Patient Access Service Representative (PASR) to greet patients, assist visitors, and deliver a welcoming front desk experience. You will handle in person and phone inquiries with professional, friendly service.

This on-site role requires at least one year of customer service or receptionist experience; healthcare setting preferred. Proficiency in Microsoft Outlook, Excel and Word is expected, and familiarity with medical terminology and EpicCare is a

Qualifications

• A minimum of one year of experience as a receptionist/assistant or in customer service.
• High School diploma or equivalent preferred.

Responsibilities

• Greet patients and visitors and provide a welcoming, helpful front-desk experience.
• Deliver outstanding customer service in person and over the phone.
• Assist with front desk tasks and basic data entry as needed.

Skills

Customer service

Receptionist experience

Effective communication

Multi-tasking

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology knowledge

Education

High School diploma or equivalent

Tools

EpicCare

Job description

Froedtert Health in Milwaukee is seeking a Patient Access Service Representative (PASR) to greet patients, assist visitors, and deliver a welcoming front desk experience. You will handle in person and phone inquiries with professional, friendly service.

This on-site role requires at least one year of customer service or receptionist experience; healthcare setting preferred. Proficiency in Microsoft Outlook, Excel and Word is expected, and familiarity with medical terminology and EpicCare is a