Patient Access Specialist - Front Desk & Service Excellence

Froedtert Health; Wauwatosa (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Career tuition aid

Academic partnership with MCW

Referral bonuses

403b retirement

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Free workplace clinics

Employee assistance programs

Adoption assistance

Care@Work

Moving assistance

Gym discounts

Job summary

Froedtert Health in Wisconsin's Wauwatosa location is seeking a Patient Access Service Representative to greet patients, handle front desk duties and manage call-ins. The role focuses on delivering a welcoming, efficient patient experience in an on-site setting.

The PASR provides outstanding service, uses Microsoft Outlook, Excel and Word, and collaborates with clinical teams to coordinate check-in, scheduling and basic patient needs.

Qualifications

• Minimum of one year experience as a receptionist/assistant or in customer service.
• Healthcare setting experience preferred but not required.
• High School diploma or equivalent preferred.

Responsibilities

• Greet patients and visitors, delivering a friendly, helpful experience.
• Support front-of-house operations and assist with phone inquiries.
• Coordinate basic scheduling and check-in tasks for patients.

Skills

Communication skills

Multi-tasking

Organization

Customer service

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology

EpicCare knowledge

Education

High School diploma

Tools

EpicCare

Job description

Froedtert Health in Wisconsin's Wauwatosa location is seeking a Patient Access Service Representative to greet patients, handle front desk duties and manage call-ins. The role focuses on delivering a welcoming, efficient patient experience in an on-site setting.

The PASR provides outstanding service, uses Microsoft Outlook, Excel and Word, and collaborates with clinical teams to coordinate check-in, scheduling and basic patient needs.