Patient Access Concierge — Welcoming Front Desk Pro

Froedtert ThedaCare; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Career Pathways & Tuition Assistance

Medical, Dental, Vision Insurance

403b Retirement plan

Employee Assistance Programs

Job summary

Froedtert Health is seeking a Patient Access Service Representative (PASR) to welcome patients and visitors, delivering a positive, friendly experience. The role requires delivering outstanding customer service in person and by phone, while supporting front desk and patient access tasks.

One year of receptionist/customer service experience is expected; healthcare background is a plus. High School diploma or equivalent preferred. Proficiency in Outlook, Excel, Word; EpicCare knowledge is a plus.

Qualifications

• High School diploma or equivalent is preferred.
• A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required.
• Previous experience in a healthcare setting preferred but not necessary.
• Proficiency in Microsoft Outlook, Excel and Word.

Responsibilities

• Greet patients and visitors proactively and create a welcoming, friendly patient experience.
• Provide outstanding customer service in person and on the phone.
• Assist with front desk tasks and support patient access workflows.

Skills

Communication

Multi-tasking

Organizational skills

Customer service

MS Outlook

Excel

Word

EpicCare knowledge

Education

High School Diploma

Tools

EpicCare

Job description

Froedtert Health is seeking a Patient Access Service Representative (PASR) to welcome patients and visitors, delivering a positive, friendly experience. The role requires delivering outstanding customer service in person and by phone, while supporting front desk and patient access tasks.

One year of receptionist/customer service experience is expected; healthcare background is a plus. High School diploma or equivalent preferred. Proficiency in Outlook, Excel, Word; EpicCare knowledge is a plus.