Patient Access Specialist - Welcoming Front Desk Expert

Froedtert Health; Menomonee Falls (WI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Growth opportunity

Career Tuition Assistance

CEU opportunities

Academic Partnership with MCW

Referral bonuses

403b retirement plan

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short & Long Term Disability

Free Workplace Clinics

Employee Assistance Programs

Adoption Assistance

Gym discounts

Travel discounts

Other work-life benefits

Job summary

Froedtert Health in Wisconsin seeks a Patient Access Service Representative to welcome patients, manage front desk duties and respond to calls with care. This on-site role located in Menomonee Falls emphasizes a friendly, efficient patient experience and accurate information gathering.

The PASR will greet patients, verify details and route requests to appropriate departments while delivering outstanding service in person and by phone, working with care teams to ensure smooth patient flow during

Qualifications

• Minimum of one year of experience as a receptionist or in a customer service role.
• Healthcare setting experience preferred but not required.
• Effective communication skills, oral and written.
• Ability to multi-task and stay organized.
• Proficiency in Microsoft Outlook, Excel and Word; knowledge of medical terminology and EpicCare preferred.

Responsibilities

• Proactively greet patients and visitors and create a welcoming experience.
• Deliver outstanding customer service in person and on the phone.
• Assist with front desk duties, verify information and route requests.
• Support smooth patient flow and coordinate with care teams as needed.

Skills

Customer service

Microsoft Outlook

Microsoft Excel

Microsoft Word

Medical terminology

EpicCare

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

EpicCare

Job description

Froedtert Health in Wisconsin seeks a Patient Access Service Representative to welcome patients, manage front desk duties and respond to calls with care. This on-site role located in Menomonee Falls emphasizes a friendly, efficient patient experience and accurate information gathering.

The PASR will greet patients, verify details and route requests to appropriate departments while delivering outstanding service in person and by phone, working with care teams to ensure smooth patient flow during