Patient Access Specialist: Welcome, Verify & Admit

Boston Medical Center; Boston (MA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Contract increases

FSAs

403(b) matches

Earned time cash out

Paid time off

Career advancement

Employee wellbeing resources

Job summary

Boston Medical Center is seeking a Customer Service Liaison to be the first impression of the hospital. You will greet patients, collect demographic and insurance data, obtain regulatory information and signatures, and verify insurance eligibility.

You will enter data into Meditech and ensure accurate demographic and billing details are captured. You will answer phones, support patient access across departments, assist with bed placement and admissions, and uphold strict confidentiality.

Qualifications

• High School Graduate required; some college preferred.
• 2-4 years in a health care setting with medical terminology and registration/check in experience.
• Insurance knowledge preferred.

Responsibilities

• Provides superior customer service to internal and external clients, customers, and patients.
• Obtains accurate patient information and enters into the Meditech computer system; verifies and updates all demographical and insurance data.
• Obtains all regulatory data: HIPAA notices, Medicare questions, and race/ethnic background.
• Obtains accurate insurance information and checks eligibility; verifies insurance in the system.
• Obtains signatures: consent for treatment, HIPAA receipt, and financial releases.
• Checks quality of registrations daily; runs revenue log and passes to lead.
• Assigns beds and manages admissions/transfers; maintains census and admission logs.
• Maintains confidentiality at all times.
• Answers phones with department; adheres to downtime procedures.
• Knowledge of death procedures and organ donation reporting.
• Cross trains to multiple Patient Access areas; assumes front desk responsibilities when needed.
• Follows all department policies and procedures.
• Assures area is stocked for next shift; cleans printers/faxes; ensures supplies.

Skills

Multi-tasking

Customer service

Communication skills

Education

High School Graduate

Some College preferred

Job description

Boston Medical Center is seeking a Customer Service Liaison to be the first impression of the hospital. You will greet patients, collect demographic and insurance data, obtain regulatory information and signatures, and verify insurance eligibility.

You will enter data into Meditech and ensure accurate demographic and billing details are captured. You will answer phones, support patient access across departments, assist with bed placement and admissions, and uphold strict confidentiality.