Patient Access Coord I

Boston Medical Center; Boston (MA); On-site; USD 29,000 - 44,000; Full time

Job summary

Boston Medical Center is seeking a Customer Service Liaison for Patient Access. You will greet patients, collect demographics, verify regulatory data (HIPAA, Medicare, JACHO, etc.), and ensure insurance eligibility and copay collection.

You will confirm patient identity via EMPI and guide patients to the appropriate location within the hospital. The role emphasizes accurate data entry, confidentiality, and strong communication in a fast-paced environment.

Qualifications

• Minimum education: high school graduate; some college preferred.
• 2-4 years in a health care setting with registration/check-in experience is required; insurance knowledge preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Provides superior customer service to internal and external clients, patients and families as referenced in Service Excellence Standards.
• Obtains accurate patient information and enters into Meditech system; verifies demographics and insurance details.
• Obtains signatures and regulatory paperwork (HIPAA notices, consent, etc.).
• Checks quality of registrations daily and maintains accurate logs and census.

Skills

Customer service

Communication skills

Multi-tasking

Data entry accuracy

Education

High School Diploma

Some College

Job description

Position Function:

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

Job Relationships:

• Scheduling
• Pre certification
• Inpatient and outpatient departments/floors
• Care Management
• Medical Records
• Billing
• Patient Information

Authority:

A. Responsibilities/Essential Functions:

1. Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
2. Obtains accurate patient information and enters into the Meditech computer system -Chooses correct medical record number -Verifies and updates all demographical information/date of birth-address-maiden name-social security number -Verifies and updates all insurance information -accurate reason for visit -accurate physicians-primary care-attending-referring -accurate locations and status -accurate services -accurate occurrence codes
3. Obtains all regulatory data -Health Care Proxy/advance directives - HIPAA Notices -Medicare secondary payer questions -Medicare rights/secure horizon/blue cross 65/secure horizons -race and ethnic background
4. Obtains accurate insurance information according to policies - obtains accurate insurance name/address/telephone number and identification number -checks eligibility for several insurances according to policies - verifies insurance in the computer
5. Obtains signatures according to policies -General consent of treatment -Hipaa receipt of privacy notice -Financial releases
6. Checks quality of own registrations daily -Runs revenue log daily- corrects and passes into assigned lead
7. Assigns beds for patients according to service and diagnosis -Keeps current census and accurate admission log -Performs transfers and activations in a timely manner
8. Shows respect for confidentiality at all times
9. Answers phones with name and department within 3 rings
10. Knows all down time procedures
11. Is knowledgeable on death process -obtains report of death -fills out organ bank sheet and reports death to organ bank (except for ED) -fills out death certificate -fills out death log
12. Cross trains to several different areas of Patient Access registration
13. Assumes Patient Access front desk responsibilities as needed
14. Follows all departmental policies and procedures

B. Responsibilities/Non-Essential Functions:

1. Assures area they are working in is stocked for next shift
2. Cleans off printers at end of shift
3. Cleans off faxes
4. Assures food is out of refrigerator weekly
5. Tells supervisor if supplies are low
6. Cleans area where worked daily
7. Throws all confidential papers in recycle bin

Reporting Requirements:

Reports to Team Leaders/ Supervisor and Managers of Patient Access Reports to Administrative Director of Patient Access

Accountability:

Accountable for exceptional customer services Accountable for accurate demographical and revenue cycle data entry Accountable for confidentiality Accountable for all regulatory requirements Accountable for getting appropriate signatures and paperwork generated /Consent of treatment. Accountable to check revenue log daily and to turn it in to a lead Accountable to follow all policies and procedures of the department and medical center Accountable for all essential and non essential functions

Qualifications:

• Minimum Education: High School Graduate Some College preferred
• Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.
• Minimum skills/abilities: Ability to multi task Excellent customer service skills Excellent communication skills

Compensation Range:

$21.33- $31.69 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans:

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

About BMC:

Working at Boston Medical Center is more than a job. It's a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC's mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

Electronic Employment Verification Program:

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

COVID-19 Vaccination Policy:

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.