Patient Access Concierge

Boston Medical Center (BMC); Boston (MA); On-site; USD 64,156,000 - 95,333,000; Full time

Job summary

Boston Medical Center (BMC) seeks a Customer Service Liaison to create a positive first impression for patients and families. You will greet patients, collect demographic and regulatory information, obtain signatures, verify insurance eligibility, and collect copays.

You will use the EMPI system to identify patients and ensure accurate registration. You will handle phone inquiries, support accurate registrations, and work with Scheduling and Pre-certification.

Qualifications

• Minimum Education: High School Graduate
• Some College preferred
• Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.
• Excellent customer service skills and ability to multi task.

Responsibilities

• Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• Obtains accurate patient information and enters into the Meditech computer system
• Verifies and updates all demographical information/date of birth-address-maiden name-social security number
• Verifies and updates all insurance information
• Answers phones with name and department within 3 rings
• Assists in complex patient registration and scheduling processes
• Coordinates admissions, transfers, discharges, and death procedures as needed

Skills

Multitasking

Customer service

Communication

Education

High School Diploma

Some College

Tools

Meditech

Job description

Boston Medical Center (BMC) seeks a Customer Service Liaison to create a positive first impression for patients and families. You will greet patients, collect demographic and regulatory information, obtain signatures, verify insurance eligibility, and collect copays.

You will use the EMPI system to identify patients and ensure accurate registration. You will handle phone inquiries, support accurate registrations, and work with Scheduling and Pre-certification.