Patient Access Coordinator

Boston Medical Center; Boston (MA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Contract increases

FSAs

403(b) matches

Earned time cash out

Paid time off

Career advancement

Employee wellbeing resources

Job summary

Boston Medical Center is seeking a Customer Service Liaison to be the first impression of the hospital. You will greet patients, collect demographic and insurance data, obtain regulatory information and signatures, and verify insurance eligibility.

You will enter data into Meditech and ensure accurate demographic and billing details are captured. You will answer phones, support patient access across departments, assist with bed placement and admissions, and uphold strict confidentiality.

Qualifications

• High School Graduate required; some college preferred.
• 2-4 years in a health care setting with medical terminology and registration/check in experience.
• Insurance knowledge preferred.

Responsibilities

• Provides superior customer service to internal and external clients, customers, and patients.
• Obtains accurate patient information and enters into the Meditech computer system; verifies and updates all demographical and insurance data.
• Obtains all regulatory data: HIPAA notices, Medicare questions, and race/ethnic background.
• Obtains accurate insurance information and checks eligibility; verifies insurance in the system.
• Obtains signatures: consent for treatment, HIPAA receipt, and financial releases.
• Checks quality of registrations daily; runs revenue log and passes to lead.
• Assigns beds and manages admissions/transfers; maintains census and admission logs.
• Maintains confidentiality at all times.
• Answers phones with department; adheres to downtime procedures.
• Knowledge of death procedures and organ donation reporting.
• Cross trains to multiple Patient Access areas; assumes front desk responsibilities when needed.
• Follows all department policies and procedures.
• Assures area is stocked for next shift; cleans printers/faxes; ensures supplies.

Skills

Multi-tasking

Customer service

Communication skills

Education

High School Graduate

Some College preferred

Job description

Position Function

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

Job Relationships

• -Scheduling
• -Pre certification
• -Inpatient and outpatient departments/floors
• -Care Management
• -Medical Records
• -Billing
• -Patient Information

Responsibilities / Essential Functions

• 1.) Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
• 2.) Obtains accurate patient information and enters into the Meditech computer system
  • -Chooses correct medical record number
  • -Verifies and updates all demographical information/date of birth-address-maiden name-social security number
  • -Verifies and updates all insurance information
  • -accurate reason for visit
  • -accurate physicians-primary care-attending-referring
  • -accurate locations and status
  • -accurate services
  • -accurate occurrence codes
• 3.) Obtains all regulatory data
  • -Health Care Proxy/advance directives
  • -HIPAA Notices
  • -Medicare secondary payer questions
  • -Medicare rights/secure horizon/blue cross 65/secure horizons
  • -race and ethnic background
• 4.) Obtains accurate insurance information according to policies
  • - obtains accurate insurance name/address/telephone number and identification number
  • -checks eligibility for several insurances according to policies
  • -verifies insurance in the computer
• 5.) Obtains signatures according to policies
  • -General consent of treatment
  • -Hipaa receipt of privacy notice
  • -Financial releases
• 6.) Checks quality of own registrations daily
  • -Runs revenue log daily
  • -corrects and passes into assigned lead
• 7.) Assigns beds for patients according to service and diagnosis
  • -Keeps current census and accurate admission log
  • -Performs transfers and activations in a timely manner
• 8.) Shows respect for confidentiality at all times
• 9.) Answers phones with name and department within 3 rings
• 10.) Knows all down time procedures
• 11.) Is knowledgeable on death process
  • -obtains report of death
  • -fills out organ bank sheet and reports death to organ bank (except for ED)
  • -fills out death certificate
  • -fills out death log
• 12.) Cross trains to several different areas of Patient Access registration
• 13.) Assumes Patient Access front desk responsibilities as needed
• 14.) Follows all departmental policies and procedures

Responsibilities / Non-Essential Functions

• 1) Assures area they are working in is stocked for next shift
• 2) Cleans off printers at end of shift
• 3) Cleans off faxes
• 4) Assures food is out of refrigerator weekly
• 5) Tells supervisor if supplies are low
• 6) Cleans area where worked daily
• 7) Throws all confidential papers in recycle bin

Reporting Requirements

Reports to Team Leaders/ Supervisor and Managers of Patient Access Reports to Administrative Director of Patient Access

Accountability

Accountable for exceptional customer services Accountable for accurate demographical and revenue cycle data entry Accountable for confidentiality Accountable for all regulatory requirements Accountable for getting appropriate signatures and paperwork generated /Consent of treatment. Accountable to check revenue log daily and to turn it in to a lead Accountable to follow all policies and procedures of the department and medical center Accountable for all essential and non essential functions

Qualifications

Minimum Education: High School Graduate Some College preferred

Minimum Experience: 2-4 years in a health care setting with medical terminology and registration/check in experience is required. Insurance knowledge preferred.

Minimum skills/abilities: Ability to multi task Excellent customer service skills Excellent communication skills

Compensation Range: $22.39- $33.27 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

Benefits

• medical
• dental
• vision
• pharmacy
• contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• earned time cash out
• paid time off
• career advancement opportunities
• resources to support employee and family wellbeing

Equal Opportunity Employer / Disabled / Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

Vaccination Requirement

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

Background Check

BMC participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.