Patient Access Specialist: Welcome Patients, Verify Benefits

Mercy; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Mercy in Missouri seeks a Patient Access Representative who will be the first point of contact for patients, guiding them through scheduling, registration and financial clearance with compassion.

You will verify benefits, collect accurate data, and liaise with insurance carriers to obtain pre-certifications, while maintaining Mercy Service Standards.

The role requires clerical experience and strong communication, with attention to detail in a fast-paced hospital setting.

Qualifications

• High School diploma required; some college helpful.
• 1–3 years clerical and customer service experience preferred.
• Familiarity with insurance plans and medical terminology preferred.

Responsibilities

• Schedule, register patients and verify benefits.
• Obtain and update patient data accurately in records.
• Work with insurance carriers and providers to obtain approvals.

Skills

Customer service

Communication

Data entry

Attention to detail

Telephone etiquette

Education

High School diploma

Some college

Tools

Insurance systems

Medical terminology

10-key calculator

Job description

Mercy in Missouri seeks a Patient Access Representative who will be the first point of contact for patients, guiding them through scheduling, registration and financial clearance with compassion.

You will verify benefits, collect accurate data, and liaise with insurance carriers to obtain pre-certifications, while maintaining Mercy Service Standards.

The role requires clerical experience and strong communication, with attention to detail in a fast-paced hospital setting.