Patient Access & Billing Concierge

Carle; Peoria (IL); On-site; USD 23,000 - 39,000; Full time

Job summary

Carle Health in Peoria, IL seeks a Registration Clerk to collect demographic and insurance data, verify eligibility, and obtain required signatures to support accurate and compliant billing at the point of service.

You will greet patients with professionalism, explain benefits, and ensure data accuracy while coordinating with team members to maintain smooth registration operations and strong financial integrity.

Responsibilities

• Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy
• Consistently schedules, registers, and obtains signatures in accordance with compliance regulations
• Collect accurate, complete and compliant data from patient and or guarantor Follow all policy and procedures related to optimal financial performance
• Utilize tools such as real time eligibility responses, on-line resources, phone or fax to verify eligibility and ensure accuracy
• Understand and communicate patient benefit information and follow collection guidelines
• Understand and execute downtime procedures to ensure data integrity
• Answer telephone calls in a clear, calm, and professional manner; screen calls by urgency and route calls promptly, accurately and professionally to appropriate team member or department
• Anticipate the business needs to assist coworkers and adapt to staff coverage in any registration area or site
• Understand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution Ensure accuracy of data collection by resolving registration errors as assigned by work queues
• Understand requirements for authorization and medical necessity
• Use standardized tools to identify missed information and secure proper documentation
• Ensure financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing
• Utilize estimate tools within EPIC to accurately present financial liability
• Professionally process the collection of financial liability and facilitate payment arrangements
• Support and contribute to department goals by attending department meetings and participating in performance improvement activities
• Anticipate the need to assist coworkers and adapt to staff coverage at any registration areas/sites
• Assist new hires in training processes
• Demonstrate teamwork by working, acting, thinking and collaborating as a team while supporting team decisions
• Maintain accountability for individual actions and encourage, support, teach, mentor and resolve conflict in a healthy manner
• Promote and celebrate team achievements

Job description

Carle Health in Peoria, IL seeks a Registration Clerk to collect demographic and insurance data, verify eligibility, and obtain required signatures to support accurate and compliant billing at the point of service.

You will greet patients with professionalism, explain benefits, and ensure data accuracy while coordinating with team members to maintain smooth registration operations and strong financial integrity.