Patient Access Specialist: Registration & Billing Support

Memorial Health; Chatham (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Memorial Health in Illinois seeks a Pre-register/Registration Clerk to greet patients, collect demographics, verify information, and register patients across multiple software systems. The role involves financial counseling, insurance verification, and adhering to HIPAA privacy and DHS guidelines.

Requirements include a high school diploma and strong interpersonal/communication skills; prior clerical or medical office experience is preferred.

Qualifications

• High school diploma required.
• 1 year of customer service experience preferred.
• Typing speed of 40 WPM preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Greet visitors and patients, answer questions (in person/phone) and provide directions.
• Perform general clerical/administrative tasks.
• Complete pre-registration/registration processes, interview patients and obtain signatures, provide Advance Directive information and distribute hospital literature.
• Register all types of patients in multiple software systems.
• Maintain professionalism and courtesy; handle stressful situations.
• Conduct financial discussions; assist with Financial Counseling and pre-screen for financial aid.
• Comply with state/federal regulations and hospital policies.

Skills

Customer service

Interpersonal skills

Communication

Typing 40 WPM

Independent work

Pre-registration

Education

High School Diploma

Job description

Memorial Health in Illinois seeks a Pre-register/Registration Clerk to greet patients, collect demographics, verify information, and register patients across multiple software systems. The role involves financial counseling, insurance verification, and adhering to HIPAA privacy and DHS guidelines.

Requirements include a high school diploma and strong interpersonal/communication skills; prior clerical or medical office experience is preferred.