Patient Access Specialist: Smooth Registration & Insurance

Medical University of South Carolina; Columbia (SC); On-site; USD 31,000 - 42,000; Full time

Job summary

Medical University of South Carolina is seeking a Patient Access role to process preadmission and admission data, verify insurance, and ensure accurate registration in the hospital system. The position serves as a liaison between patients, financial counselors, and patient accounting, operating in the Patient Admissions Department.

The role requires attention to detail, ability to interpret policies, and collaboration with clinicians to maintain smooth patient flow and compliance with

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist staff with registration procedures, insurance verification, and customer service best practices.
• Serve as a SME in patient access workflows, policies, and procedures, assisting with complex registration issues and inquiries.
• Coordinate patient flow and scheduling for registration, appointments, and check-in processes.
• Handle escalated patient inquiries or complaints and provide solutions to improve satisfaction.
• Collaborate with clinical departments to address patient care needs and improve access processes.
• Conduct quality assurance audits of registration data for accuracy and compliance.
• Assist with training new staff and creating training materials on patient access policies.
• Monitor KPIs like registration accuracy, wait times, and patient satisfaction.
• Participate in meetings to improve operational efficiency and patient experience.

Skills

Customer service

Insurance verification

Registration procedures

Patient access workflows

Education

High school diploma

Job description

Medical University of South Carolina is seeking a Patient Access role to process preadmission and admission data, verify insurance, and ensure accurate registration in the hospital system. The position serves as a liaison between patients, financial counselors, and patient accounting, operating in the Patient Admissions Department.

The role requires attention to detail, ability to interpret policies, and collaboration with clinicians to maintain smooth patient flow and compliance with