Patient Access Specialist I

MUSC Health; Columbia (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

MUSC Health in Columbia, SC seeks an Employee in the Patient Admissions Department to process preadmission and admission data, verify insurance, and ensure policy adherence. The role acts as a liaison between patients, financial counselors, and patient accounting to maintain accuracy and regulatory compliance.

Responsibilities include guiding registration procedures, resolving complex issues, coordinating scheduling, and training new staff while monitoring performance metrics.

Qualifications

• High school diploma or GED with 1 year of customer service or healthcare experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor KPIs related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Skills

Customer service

Healthcare experience

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Hospital information systems

Job description

MUSC Health in Columbia, SC seeks an Employee in the Patient Admissions Department to process preadmission and admission data, verify insurance, and ensure policy adherence. The role acts as a liaison between patients, financial counselors, and patient accounting to maintain accuracy and regulatory compliance.

Responsibilities include guiding registration procedures, resolving complex issues, coordinating scheduling, and training new staff while monitoring performance metrics.