Patient Access Specialist: Preadmission & Check-In

Medical University of South Carolina; Columbia (SC); On-site; USD 25,000 - 36,000; Full time

Job summary

The Medical University of South Carolina is seeking a Patient Access Clerk to process preadmission and admission demographics and insurance data, entering information into the hospital system and ensuring accuracy. This role serves as a liaison between patients, financial counselors and patient accounting.

You will coordinate registration, verify insurance, and support the Patient Admissions Department while upholding MUSC policies and procedures and contributing to a positive patient

Qualifications

• High school diploma with 1 year experience in customer service or health care
• Ability to interpret and apply financial procedures and regulations preferred
• Experience with hospital information systems or word processing preferred

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Skills

Customer service

Registration procedures

Insurance verification

Interpersonal communication

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

The Medical University of South Carolina is seeking a Patient Access Clerk to process preadmission and admission demographics and insurance data, entering information into the hospital system and ensuring accuracy. This role serves as a liaison between patients, financial counselors and patient accounting.

You will coordinate registration, verify insurance, and support the Patient Admissions Department while upholding MUSC policies and procedures and contributing to a positive patient