Patient Access Specialist I: Smooth Check-Ins

Medical University of South Carolina; Columbia (SC); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Medical University of South Carolina seeks an Admissions Clerk in Patient Access to process preadmission and admission demographics and insurance data, entering information into the hospital system and maintaining accuracy. Acts as liaison among patients, financial counselors, and hospital patient accounting while following MUSC policies.

Key responsibilities include guiding registration, verifying insurance, coordinating patient flow, handling inquiries, auditing data for quality, and

Formación

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsabilidades

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Conocimientos

Customer service

Healthcare knowledge

Educación

High school diploma

Descripción del empleo

Medical University of South Carolina seeks an Admissions Clerk in Patient Access to process preadmission and admission demographics and insurance data, entering information into the hospital system and maintaining accuracy. Acts as liaison among patients, financial counselors, and hospital patient accounting while following MUSC policies.

Key responsibilities include guiding registration, verifying insurance, coordinating patient flow, handling inquiries, auditing data for quality, and