Patient Access Rep I: Efficient Registration & Care Access

Medical University of South Carolina; Columbia (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

Medical University Hospital Authority (MUHA) seeks a Patient Access Specialist to process preadmission and admission demographics and insurance data, entering information into the hospital computer system and ensuring accuracy. The role acts as a liaison between patients, financial counselors, and hospital accounting, following MUSC policies.

Functions within the Patient Admissions Department. The position focuses on registration procedures, insurance inquiries, scheduling coordination, and

Qualifications

• High school diploma or GED required, 1 year of customer service experience preferred.
• Experience with hospital information systems or word processing preferred.
• Ability to interpret and apply financial procedures and regulations.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Skills

Customer service

Healthcare terminology

Education

High school diploma or GED

Tools

Hospital information systems

Job description

Medical University Hospital Authority (MUHA) seeks a Patient Access Specialist to process preadmission and admission demographics and insurance data, entering information into the hospital computer system and ensuring accuracy. The role acts as a liaison between patients, financial counselors, and hospital accounting, following MUSC policies.

Functions within the Patient Admissions Department. The position focuses on registration procedures, insurance inquiries, scheduling coordination, and