Patient Access Registration Specialist I

MUSC Health; Columbia (SC); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Medical University of South Carolina in Columbia is seeking a PRN Patient Access Clerk to process preadmission and admission demographic and insurance data.

You will enter information in the hospital system, ensure data accuracy, and serve as a liaison between patients, financial counselors and patient accounting. This role supports the Patient Admissions Department with high service standards.

Qualifications

• High school diploma required.
• 1 year of experience in customer service, health care or related field.
• Ability to interpret and apply financial procedures and regulations.
• Experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, guiding registration procedures and customer service best practices.
• Serve as subject matter expert in patient access workflows and policies for complex registration issues.
• Coordinate patient flow and scheduling, ensuring accurate registration and appointment check-in.
• Handle escalated patient inquiries or complaints and provide effective resolutions.
• Collaborate with clinical departments to address patient care needs and scheduling conflicts.
• Conduct quality assurance audits of registration data and documentation for accuracy.
• Assist with training new staff and ongoing education on patient access policies.
• Monitor KPIs related to registration accuracy, wait times and patient satisfaction.
• Participate in departmental meetings to improve operational efficiency and patient experience.

Skills

Customer service

Healthcare knowledge

Communication

Problem solving

Multitasking

Education

High school diploma

Tools

Hospital information systems

Word processing

Job description

Medical University of South Carolina in Columbia is seeking a PRN Patient Access Clerk to process preadmission and admission demographic and insurance data.

You will enter information in the hospital system, ensure data accuracy, and serve as a liaison between patients, financial counselors and patient accounting. This role supports the Patient Admissions Department with high service standards.