Patient Access Specialist: Seamless Check-In & Insurance

Virginia Mason Franciscan Health; Lakewood (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake in our clinic, handling check-in/out, data collection, and payments with a focus on accuracy and customer service.

You will verify insurance details, schedule appointments, process referrals and authorizations, and use your knowledge of billing and medical terminology to ensure a smooth patient experience.

Qualifications

• One year of customer service work experience.
• Healthcare or call center experience preferred.
• Ability to manage patient intake and data collection in a healthcare setting.

Responsibilities

• Register and check patients in/out.
• Verify demographics and insurance information; resolve non-complex issues or escalate as needed.
• Schedule appointments and process referrals and authorizations.
• Handle and reconcile payments and non-clinical charges.

Skills

Customer service

Insurance/billing knowledge

Medical terminology

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake in our clinic, handling check-in/out, data collection, and payments with a focus on accuracy and customer service.

You will verify insurance details, schedule appointments, process referrals and authorizations, and use your knowledge of billing and medical terminology to ensure a smooth patient experience.