Patient Access Coordinator: Check-In, Insurance & Payments

CommonSpirit Health; Lakewood (WA); On-site; USD 33,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, handling check-ins, data collection, payments, insurance verification, scheduling, and referrals.

Ideal candidates bring strong customer service skills, familiarity with insurance, billing, and medical terminology, and the ability to think critically to ensure a seamless, high-quality patient experience.

Qualifications

• One year of customer service experience required.
• Healthcare or Call Center experience preferred.

Responsibilities

• Registers and checks patients in/out.
• Verifies demographics and insurance information.
• Conducts insurance eligibility verifications.
• Copies/scans documents into electronic medical records.
• Records non-clinical charges and processes payments.

Skills

Customer Service

Insurance Knowledge

Billing Knowledge

Medical Terminology

Critical Thinking

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, handling check-ins, data collection, payments, insurance verification, scheduling, and referrals.

Ideal candidates bring strong customer service skills, familiarity with insurance, billing, and medical terminology, and the ability to think critically to ensure a seamless, high-quality patient experience.