Patient Access & Billing Specialist

Franciscan Medical Group; Federal Way (WA); On-site; USD 42,000 - 60,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support patient intake at our clinic. You will manage check-in/out, data collection, payments, and insurance verification while ensuring a smooth front-end workflow.

Strong customer service, attention to detail, and knowledge of medical terminology are essential for accurate data capture and optimal patient experience.

Qualifications

• One year of customer service work experience.
• Two years of customer service work experience preferred.
• Healthcare or Call Center experience preferred.

Responsibilities

• Registers and checks patients in/out and handles front-end tasks.
• Verifies insurance eligibility and processes referrals/pre-authorizations.
• Collects co-pays and payments; performs end-of-day cash reconciliation.
• Schedules appointments and coordinates with providers and clinics.

Skills

Customer service

Phone communication

Data entry

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support patient intake at our clinic. You will manage check-in/out, data collection, payments, and insurance verification while ensuring a smooth front-end workflow.

Strong customer service, attention to detail, and knowledge of medical terminology are essential for accurate data capture and optimal patient experience.