Patient Access Specialist: Seamless Check-In & Billing

CommonSpirit Health; Lynnwood (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, overseeing check-in/out, data collection, payments, insurance verification, and appointment scheduling.

You will interact with patients in person and by phone, applying guidelines to ensure a smooth, accurate, and compassionate registration experience while supporting referrals and authorizations.

Qualifications

• One year of customer service experience required.
• Healthcare or call center experience preferred.

Responsibilities

• Registers and checks patients in/out.
• Performs patient check-in at visit; records and verifies demographic, insurance and other information.
• Follows procedures to ensure registration requirements are met and escalates when needed.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient materials into the EMR.
• Records non-clinical charges from various sources and handles payments.

Skills

Customer service

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic, overseeing check-in/out, data collection, payments, insurance verification, and appointment scheduling.

You will interact with patients in person and by phone, applying guidelines to ensure a smooth, accurate, and compassionate registration experience while supporting referrals and authorizations.