Patient Access Specialist: Compassionate Front Desk & Payer Liaison

Mercy; Troy (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to act as the initial point of contact for patients, ensuring compassionate service and precise data entry in Mercy’s system.

The role covers scheduling, registration, benefit verification, pre-certification, and financial clearance, with a focus on accuracy and compliance with insurance carriers, Medicare guidelines, and accreditation standards.

Qualifications

• Experience in clerical and customer service roles.
• Familiarity with medical terminology and insurance plans preferred.
• Strong data entry and data accuracy focus.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Verify benefits, perform pre-certification and financial clearance including pre-visit collection.
• Maintain accurate patient data and communicate with insurance carriers and Medicare guidelines.

Skills

Strong communication

Telephone etiquette

Relationship building

Organizational skills

Attention to detail

Computer literacy

10-key calculator

Education

High school diploma

Some college helpful

Job description

Mercy is seeking a Patient Access Representative to act as the initial point of contact for patients, ensuring compassionate service and precise data entry in Mercy’s system.

The role covers scheduling, registration, benefit verification, pre-certification, and financial clearance, with a focus on accuracy and compliance with insurance carriers, Medicare guidelines, and accreditation standards.