Patient Access Specialist — Compassionate Front Desk Champion

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative to be the first contact for patients, delivering compassionate service and precise data entry. The role supports scheduling, registration, benefit verification, and financial clearance to ensure smooth facility entry.

You will maintain up-to-date patient records, liaise with insurers, and support hospital teams under pressure with high accuracy and empathy. Mercy offers benefits and growth opportunities within a large health system.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Schedule, register and verify benefits for patients entering Mercy facilities.
• Perform pre-certification and financial clearance including pre-visit collection.
• Ensure patient data is accurate and up-to-date in patient records.
• Communicate effectively with patients, physicians and insurance companies.

Skills

Communication skills

Phone etiquette

Organizational skills

Attention to detail

Data entry (10-key)

Computer literacy

Education

High School diploma

Tools

10-key calculator

Computer keyboard

Job description

Mercy is seeking a Patient Access Representative to be the first contact for patients, delivering compassionate service and precise data entry. The role supports scheduling, registration, benefit verification, and financial clearance to ensure smooth facility entry.

You will maintain up-to-date patient records, liaise with insurers, and support hospital teams under pressure with high accuracy and empathy. Mercy offers benefits and growth opportunities within a large health system.