Patient Access Specialist — Scheduling & Onboarding

Talentify; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision insurance

Life Insurance

401(k) with company match

Paid time off

Job summary

Talentify is seeking a Patient Access Specialist to ensure positive communications with prospective and existing patients via inbound and outbound calls and email, focusing on delivering the best possible patient experience. The role handles new patient inquiries and registration and reports weekly/monthly data as requested.

This position begins on-site, with a path to a hybrid schedule after 90 days for part-time remote work.

Qualifications

• High School Diploma required.
• 1–2 years patient contact/scheduling experience.
• Demonstrated knowledge of HIPAA compliance and requirements.
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs.

Responsibilities

• Timely answering of all telephone inquiries from potential new patients.
• Delivers superior patient service on all inbound/outbound calls, emails, and chat sessions.
• Instructs patients to complete required registration forms (online, email, fax, or mail).
• Logs patient calls daily.
• Routes registration forms to appropriate contact at each location.
• Maintains monthly log for new patient referral spreadsheet.
• Mails new patient packet to potential new patients when requested.
• Assists supervisor as needed.
• Maintains patient confidentiality.

Skills

Customer service

Scheduling

HIPAA compliance

Time management

Communication

Education

High School Diploma

Tools

Microsoft Office

EMR platforms

Job description

Talentify is seeking a Patient Access Specialist to ensure positive communications with prospective and existing patients via inbound and outbound calls and email, focusing on delivering the best possible patient experience. The role handles new patient inquiries and registration and reports weekly/monthly data as requested.

This position begins on-site, with a path to a hybrid schedule after 90 days for part-time remote work.