Patient Access & Scheduling Specialist

Advanced Management USA LLC; West Palm Beach (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Advanced Management USA LLC is seeking a Patient Access Coordinator to help patients by phone, scheduling appointments, and ensuring a warm, professional experience. You will coordinate care with providers, maintain accurate records in EMR systems, and uphold HIPAA guidelines while delivering exceptional service.

The role emphasizes outbound patient outreach, follow-up on preventive visits, and collaboration with physicians and staff to support timely care.

Qualifications

• Preferred AA/BS degree.
• 2+ years Patient Engagement / Interaction.
• Experience with health delivery systems.
• Experience with intranet or web-based communication systems.
• Excellent written and verbal communication skills.
• Self-starter can work independently and prioritize tasks.

Responsibilities

• Facilitate care coordination with insurance providers.
• Contact and schedule patients for annual physicals and routine follow-ups.
• Act as non-medical triage to determine scheduling needs.
• Follow established procedures and use EMR/software properly.
• Follow up weekly to ensure timely care and avoid unnecessary ED visits.
• Identify patients not seen by PCP and reconnect for ongoing care.
• Submit documentation for review, QA and purposes as requested.
• Meet productivity and quality metrics set by leadership.
• Deliver exemplary customer service per company guidelines.
• Communicate with patients, peers, physicians, and providers.

Skills

Customer service

Phone communication

Communication skills

Empathy

EHR systems

Scheduling

Microsoft Office

Education

Associate or Bachelor degree

Tools

EMR software

Intranet

Job description

Advanced Management USA LLC is seeking a Patient Access Coordinator to help patients by phone, scheduling appointments, and ensuring a warm, professional experience. You will coordinate care with providers, maintain accurate records in EMR systems, and uphold HIPAA guidelines while delivering exceptional service.

The role emphasizes outbound patient outreach, follow-up on preventive visits, and collaboration with physicians and staff to support timely care.