Patient Access & Scheduling Specialist

Boston Children’s Hospital; Waltham (MA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Boston Children’s Hospital seeks a Patient Access Liaison to provide centralized scheduling and registration for its Specialty Department Contact Center. You will respond to caller questions, verify information, and arrange appointments for primary and specialty care, elevating the patient experience with accuracy and empathy.

This Monday–Friday role is hybrid after training, with on-site onboarding. You will collect patient and insurance details, support prescription and refill requests, and

Qualifications

• High School Diploma or GED required.
• 1 year of related experience in customer service or healthcare call center preferred.
• Schedule: Monday–Friday, Hybrid after training.

Responsibilities

• Provides centralized scheduling for BCH Specialty Department Contact center.
• Interacts with patients and families by telephone to provide information and schedule services.
• Registers patients by collecting patient and insurance information.
• Gathers information for prescription and refill requests.
• Handles routine inquiries and escalates non-routine issues to a supervisor.
• Attends and contributes to team meetings and suggests process improvements.

Skills

Customer service

Call center experience

Education

High School Diploma/GED

Job description

Boston Children’s Hospital seeks a Patient Access Liaison to provide centralized scheduling and registration for its Specialty Department Contact Center. You will respond to caller questions, verify information, and arrange appointments for primary and specialty care, elevating the patient experience with accuracy and empathy.

This Monday–Friday role is hybrid after training, with on-site onboarding. You will collect patient and insurance details, support prescription and refill requests, and