Patient Access Specialist - Scheduling & Care Support

Montgomery College; Tennessee; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health is seeking an Associate Access Specialist to support inbound and outbound patient calls. The role involves scheduling appointments, capturing messages, and guiding callers to clinical resources. This temporary 90‑day position may lead to permanent opportunities based on performance; start date is November 23, 2026.

Shift is Monday–Friday, daytime hours. The Access Operations Department emphasizes compassionate service and effective decision-making, with opportunities to grow

Qualifications

• 1 year of relevant work experience.
• Experience in call center or health system is a plus.
• Ability to handle sensitive information with compassion.

Responsibilities

• Answers calls for multiple areas using standard greetings and closing scripts.
• Captures customer information and documents messages for clinic staff or providers.
• Schedules appointments in electronic systems following department guidelines.
• Provides information on appointment location, steps, and parking details.
• Performs additional duties as assigned within the clinic operations.

Skills

Customer Service

Phone Etiquette

Scheduling

Messaging System

Education

High School Diploma or GED

Job description

Vanderbilt Health is seeking an Associate Access Specialist to support inbound and outbound patient calls. The role involves scheduling appointments, capturing messages, and guiding callers to clinical resources. This temporary 90‑day position may lead to permanent opportunities based on performance; start date is November 23, 2026.

Shift is Monday–Friday, daytime hours. The Access Operations Department emphasizes compassionate service and effective decision-making, with opportunities to grow