Patient Access Specialist - Scheduling & Care Experience

Forefront Dermatology; St. Louis (MO); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Forefront Dermatology is seeking a Patient Access Representative to be the first point of contact for patients. You will handle scheduling calls, navigate multiple systems, and apply insurance knowledge learned during training to improve the patient experience.

The role emphasizes accuracy, prioritizing patient needs, and meeting KPIs while maintaining confidentiality and professionalism in a fast-paced dermatology setting.

Competenze

• Experience handling a high volume of calls in a fast-paced environment.

Mansioni

• Handle a high volume of inbound patient scheduling calls while ensuring accuracy.
• Navigate through systems to schedule appointments accurately.
• Learn insurance plan basics and apply knowledge after training.
• Meet KPIs like Call Quality and Scheduling rate; manage time efficiently.
• Coordinate patient appointments following protocols and clinician preferences.

Conoscenze

Phone etiquette

Customer service

Active listening

Multi-tasking

Attention to detail

Communication

Time management

Adaptability

Formazione

High School Diploma or GED

Strumenti

Microsoft Word

Microsoft Excel

PowerPoint

Descrizione del lavoro

Forefront Dermatology is seeking a Patient Access Representative to be the first point of contact for patients. You will handle scheduling calls, navigate multiple systems, and apply insurance knowledge learned during training to improve the patient experience.

The role emphasizes accuracy, prioritizing patient needs, and meeting KPIs while maintaining confidentiality and professionalism in a fast-paced dermatology setting.