Dermatology Front Desk Specialist - Patient Experience

Forefront Dermatology; Jeffersonville (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Forefront Dermatology is looking for a Patient Service Representative to be the first point of contact in the clinic, handling registration, scheduling, payments, and front-desk duties. You will support a smooth patient flow and accurate data entry in the EHR system, while safeguarding confidential information.

This role requires strong customer service, multitasking, and teamwork with clinicians and staff in a fast-paced dermatology setting. HIPAA compliance and professionalism are essential.

Qualifications

• High School Diploma or GED required.
• Experience in medical front-desk or administrative role preferred.
• Proficient with MS Office and EHR/scheduling platforms.

Responsibilities

• Greet and check in/out patients; verify demographics and insurance data.
• Schedule, reschedule, and confirm appointments; handle recalls and no-shows.
• Collect co-pays and payments; issue receipts and maintain cash logs.
• Maintain a welcoming front desk and coordinate with billing and staff.
• Process referrals, forms, and required documentation in the EHR.

Skills

Customer service

Multitasking

Communication

Organizational skills

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Record systems

Scheduling software

Job description

Forefront Dermatology is looking for a Patient Service Representative to be the first point of contact in the clinic, handling registration, scheduling, payments, and front-desk duties. You will support a smooth patient flow and accurate data entry in the EHR system, while safeguarding confidential information.

This role requires strong customer service, multitasking, and teamwork with clinicians and staff in a fast-paced dermatology setting. HIPAA compliance and professionalism are essential.