Patient Access & Scheduling Specialist

Forefront Dermatology; Town and Country (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Forefront Dermatology is hiring Patient Access Representatives in Missouri. You will be the first contact for patients, handling scheduling calls and insurance information with accuracy and empathy.

Training will cover dermatology terminology and clinic preferences to ensure smooth patient flow. You must be detail oriented, possess strong communication, and be able to manage multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years of age.
• 1+ years’ experience in a fast-paced environment handling a minimum of 65 calls a day across multiple systems.

Responsibilities

• Handle a high volume of inbound patient scheduling calls with attention to detail.
• Navigate multiple systems to schedule appointments accurately while assisting patients.
• Learn about insurance health plans and apply that knowledge after training.
• Maintain KPIs such as call quality, scheduling rate, and call handle time and ensure compliance.

Skills

Customer service

Multitasking

Detail oriented

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Forefront Dermatology is hiring Patient Access Representatives in Missouri. You will be the first contact for patients, handling scheduling calls and insurance information with accuracy and empathy.

Training will cover dermatology terminology and clinic preferences to ensure smooth patient flow. You must be detail oriented, possess strong communication, and be able to manage multiple priorities in a fast-paced environment.