Dermatology Patient Access Specialist II | Scheduling & Service

Forefront Dermatology; Louisville (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Forefront Dermatology is seeking a Patient Access Representative II to manage appointments and ensure a high-quality patient experience across Forefront Dermatology clinics. This role focuses on scheduling, accuracy, and timely responses, aligning with clinic templates and provider schedules.

The PAR II will handle outbound tasks, refer/consult coordination, and support professional development with leadership.

Qualifications

• 2+ years of medical office experience preferred.
• Previous customer service experience required.
• Proficient with basic computer functions and ability to learn new software.
• Ability to multi-task and work in a team.

Responsibilities

• Schedule and coordinate patient appointments following company protocols, procedures and provider schedule templates when applicable.
• Follow Quality procedures including schedule accuracy, documentation and quality assurance program guides.
• Meet department KPI metrics (including but not limited to quality, average handle time, average speed of answer, unavailable time, abandonment percentages, scheduled appointments and turnaround times)
• Responsible for turnaround time for outbound tasks including but not limited to consult/referrals.
• Collaboration with Patient Access Leadership for professional development and skillsets.
• Ensure high levels of customer service are provided by patient access staff to patients and co-workers, including de-escalation.
• Work on special projects and perform other related duties as needed

Skills

Medical office experience

Customer service

Typing 40 wpm

Proficient with computers

Attention to detail

Multitasking

Confidentiality

Education

High school diploma

GED/HSED/Equivalent

Dermatology knowledge

Tools

EMR systems

Office software

Job description

Forefront Dermatology is seeking a Patient Access Representative II to manage appointments and ensure a high-quality patient experience across Forefront Dermatology clinics. This role focuses on scheduling, accuracy, and timely responses, aligning with clinic templates and provider schedules.

The PAR II will handle outbound tasks, refer/consult coordination, and support professional development with leadership.